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CMS Interpretive Guidelines for Hospital Conditions of Participation as they relate to patient grievance
Updated 10/17/08

Browse the Internet and you may find other sites offering complaint tracking databases. Some of them look like excellent products. So why consider the Patient Comment and Grievance Tracking Database from Simple Data Solutions?

It was specifically designed for healthcare. Most of the other available systems are either designed for broad application, or have been adapted to try and fit the needs of hospitals, ambulatory surgery centers, dialysis centers, and durable medical equipment suppliers. As an individual with years of healthcare experience, I understand that patient care is a unique and sensitive environment. If you know what acronyms like CMS, JC, HFAP, DNV, HIPAA, DMEPOS, and OIG stand for, you also know that we in healthcare work within the boundaries of many challenging regulations and standards.

It's affordable. Although the product and supporting documentation represent hundreds of hours of work, my goal from day one was to create a user-friendly system that was well within the financial reach of smaller organizations. (Current price $695.00)

If that's not enough to make you take a serious look at this product for your patient comment and grievance tracking needs, I also had expert design advice from a healthcare attorney with nearly twenty years experience in advocating for patient rights.

*Joint Commission, HFAP, NIAHO, hospital accreditation