An affordable, easy-to-use database for tracking, trending, and
responding to patient comments, complaints, and grievances in
the healthcare setting.
Monitoring and responding quickly to patient concerns improves
both patient safety and patient satisfaction. The Patient
Comment and Grievance Tracking Database is designed to help
organizations meet the needs of patients while maintaining compliance
with Centers for Medicare and Medicaid Services (CMS) Conditions
of Participation and interpretive guidelines, as well as Joint
Commission accreditation requirements pertaining to patient rights.
Browse the Internet and
you may find other sites offering complaint tracking databases.
Some of them look like excellent products. So why consider
the Patient Comment
and Grievance Tracking Database from Simple Data Solutions?
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"You have developed a superior product that has
not only enhanced the efforts of our facility, but enabled
us to properly and efficiently determine deficiencies as well
as modify our outcomes in a positive manner for our customers."
Frank J. Frassetto III, BSHM,
RCP
Director of Consumer Affairs
Gilbert Hospital
Gilbert, AZ
It was specifically designed for
healthcare. Most of the other available systems are either
designed for broad application, or
have been adapted to try and fit the needs of hospitals and ambulatory
surgery centers. As an individual with years of healthcare experience,
I understand that patient care is a unique and sensitive environment.
If you know what acronyms like CMS, JC, JCR, HIPAA, EMTALA, and
OIG stand for, you also know that we in healthcare work within
the boundaries of many challenging regulations.
It's affordable. Although
the product and supporting documentation represent hundreds of
hours of work, my goal from day one was to create a user-friendly
system that was well within the financial reach of smaller organizations.
If that's not enough to make you take a
serious look at this product for your patient comment and grievance
tracking needs, I also had expert
advice from a healthcare attorney with nearly twenty
years experience in advocating for patient's rights.
