CMS DMEPOS Standards

 

Simple Data Solutions

CMS Durable Medical Equipment Prosthetics, Orthotics and Supplies
Quality Standards - October, 2008


CMS_DMEPOS  Within 5 calendar days of receiving a beneficiary's complaint, the supplier shall notify the beneficiary, using either oral, telephone, e-mail, fax, or letter format, that it has received the complaint and is investigating.  Within 14 calendar days the supplier shall provide written notification to the beneficiary of the results of its investigation.  The supplier shall maintain documentation of all complaints received, copies of the investigations, and responses to beneficiaries.

Source: http://www.cms.hhs.gov/MedicareProviderSupEnroll/Downloads/DMEPOSAccreditationStandards.pdf

 

Our home health company is currently tracking complaints and concerns on hand written forms and then tabulating results in MS Excel.  We often lose complaints, duplicate complaints, and are not so proud of our follow-up.  I decided to look for a simple complaint management software that might help with these issues.  I just found your website and I would like to hear more about your product.

 

Simple Data Solutions
P.O. Box 8164 ~ Norton, OH, 44203
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rita@simpledatasolutions.com

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