Patient Comment/Grievance Tracking Database - Version 3.0

Give up your paper logs and efficiently track and trend your organization's responses to patient complaints and grievances with this simple-to-use Microsoft Access Database, developed specifically for healthcare.

An affordable, easy-to-use database for tracking and responding to patient grievances in the healthcare setting. The database is designed to help organizations meet the needs of patients and increase patient satisfaction, while maintaining compliance with Centers for Medicare and Medicaid Services (CMS) Conditions of Participation and interpretive guidelines, as well as accreditation requirements pertaining to patient rights.

Requirements

Software: Windows. Microsoft Access 2003 or later.
Screen Resolution: 1152x864 or higher.

Security*

The database is a stand-alone product developed in Microsoft Access 2003. It can be installed and used on a single PC, or placed in a shared directory on your servers and accessed simultaneously by up to ten users. All of your information remains securely stored and backed up behind your hospital or ASC's firewall. Purchasers receive access to tables and queries.

*Note: Microsoft Office security is not designed to meet HIPAA security standards, therefore, users should work with their Information Technology staff to ensure safe data storage of any Protected Health Information. A HIPAA-ready audit trail for PHI is included in release 3.0.

Training and Support

A user guide is included in the purchase price, and limited help will be available through this site and email. Although the database is menu-driven and designed in a user-friendly format, the product is recommended for those with some experience using Microsoft Access databases, and/or those with IT support familiar with Microsoft Access.

Price

Current price is $795.00

Ready to make a purchase, or need more information?

If your organization is interested in purchasing the database, or you'd like more information, please call (330) 472-6400 or drop me an email at rita@simpledatasolutions.com.

Should CMS, Joint Commission, DNV, or HFAP visit your hospital, ambulatory surgery, or dialysis center to survey or investigate a patient complaint, a click of the Detail Report button will provide instant documentation of the organization's response to any patient concerns. Trended results can also be incorporated into the quality improvement process.

The Joint Commission web site reports that 14.8% of the Sentinel Events they investigate come to their attention through patient complaints.

"You have developed a superior product that has not only enhanced the efforts of our facility, but enabled us to properly and efficiently determine deficiencies as well as modify our outcomes in a positive manner for our customers."

Frank J. Frassetto III, BSHM, RCP
Director of Consumer Affairs
Gilbert Hospital, Gilbert, AZ

 

"The Simple Data Solutions database allows me to quickly, easily, and thoroughly track and trend all components of patient grievances.  The design ensures compliance with current regulatory conditions of participation, while allowing the hospital to internally identify and manage opportunities for improvement." 

"Its graphing capability creates a powerful visual of our patients’ concerns and perceptions.  A wonderful teaching tool!  Our time and focus should be with our patients and guests; not manually gathering the data.  The Simple Data Solutions database gives you the time to make change within your organization."

Erin Tallman, OTR/L
VP Director of Patient Advocacy & Service Improvement
Onslow Memorial Hospital
Jacksonville, North Carolina

Need more information on complying with CMS Conditions of Participation regarding patient grievance? Visit www.AdvocateAlliance.net.